Customer Acceptance and Delivery Manager (CADM) - A320

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Job Description:

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL.

The Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality, and satisfactory delivery of an aircraft to airline customers/lessors. CADM coordinates the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical topics, from FAL pre-assembly up to ToT/Ferry Flight, managing risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery, working with production teams on every aspect of assembly, including managing technical information, quality control, maintenance tasks, and health & safety along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

At the Airbus U.S. Manufacturing Facility for commercial aircraft, opened at the Mobile Aeroplex at Brookley in 2015, we produce A320 Family aircraft and added a second product line for the A220 in 2019. This facility strengthens the U.S. aerospace industry and is part of Airbus’ strategy to enhance global competitiveness by meeting the growing needs of customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation including profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
• Work/Life Balance: Paid time off including personal time, holidays, and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, and Employee Assistance Plan (“EAP”).
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses and participation in accelerated development programmes with national and international mobility.

Your Challenges:

Leader of CAD MFT (Customer Acceptance and Delivery Multi-Functional Team)

• Acts as the single POC for the customer along the CAD process to ensure On-Time, On-Quality, and Customer satisfaction.
• Manages the Communication Loop within the core MFT to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue.
• Maintains a relationship with airline customers and Global Account Management team for any aircraft fleet awareness.

Monitor the Industrial activities of the aircraft assembly:

• Leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.
• Monitors the negotiation of complex technical/industrial topics and manages those requiring containment or corrective action.
• Manages any major event, non-conformity, deviation, and ground rework that may impact deliveries.
• Accountable for the Go/NoGo decision at Hand-Over to Delivery, for aircraft acceptance to start the Delivery phase.

Customer Communications:

• Manages communication along the CAD process and shares the Airbus voice towards the customer for technical/industrial topics.
• Defines the Customer Presentations Program for a given fleet in agreement with the Customer.
• Facilitates and protects the application of recommendations made by the MFT.
• Manages the feedback loop using necessary information from CSIP responses after delivery.
• Communicates with top management of both Airbus and Customers.

Additional Responsibilities:

• Perform Aircraft Status Review Meetings (ASRM’s) with customers as needed.
• Manage Major Manufacturing Incident (MMI) notification to customers.

Your Boarding Pass:

• Required Bachelor's Degree or equivalent aeronautical technical experience.
• 8 years combined aeronautical and customer-focused product support experience.
• Prior experience in aircraft production/aircraft delivery environment.
• Required Aircraft technical knowledge.
• Ability to communicate in English efficiently and effectively.
• Knowledge/application of company rules/policies pertaining to the use of social media.

Preferred:

• A&P License.
• Preferred CAM, DTM, CAQM or similar prior experience in aircraft production/aircraft delivery environment.
• Knowledge of aircraft manufacturing processes, aircraft definition & configuration, airline operations, certification, and airworthiness.

Travel Required:

• 10% Domestic and International.

Eligibility:

• Eligible for employment in the US without sponsorship.

Physical Requirements:

• Onsite: 100%.
• Vision: adequate to see material on computer screens.
• Hearing: able to hear sufficiently for conversation and safety alerts.
• Speaking: able to engage in conversations and deliver information to groups.
• Equipment Operation: Able to operate company vehicles.
• Sitting/Standing: Able to sit/stand for extended periods.
• Squatting/Kneeling: Able to squat or crawl for inspections.
• Walking/Climbing: Able to walk large amounts and climb for aircraft inspections.

This job requires an awareness of potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation, and sustainable growth.

Company: Airbus Americas, Inc.

Employment Type: US - Direct Hire

Experience Level: Professional

Remote Type: On-site

Job Family: Programme & Project Management

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This policy applies to all terms and conditions of employment. Airbus expressly prohibits any form of workplace harassment. This position description does not constitute a written or implied contract of employment.

By submitting your CV or application, you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

Airbus is committed to equal opportunities for all. We will never ask for any type of monetary exchange in the frame of a recruitment process.