Tech Ops Station Supervisor

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

The Tech Ops Station Supervisor is responsible for oversight and ownership of a 24/7 operation encompassing operational, administrative, and technical areas. This role ensures the highest level of product delivery while maintaining compliance with FAA requirements and Company guidelines. The Tech Ops Station Manager supervises and coordinates all maintenance activities at their location, working directly with regulatory authorities, airport authorities, and vendors to ensure regulatory compliance. The successful candidate will be required to set a standard of excellence through their actions and decisions, fostering a culture of responsibility and high achievement.

• Provide leadership and direction to maintenance organization, (including MX, GSE, FX, JL where applicable) and labor workforce to maximize productivity and output in accordance with collective bargaining agreements while ensuring necessary resources are available.
• Ensure safety and security of aircraft and operations.
• Execute station performance goals, environmental goals, and objectives aligning with divisional and company goals.
• Ensure regulatory compliance of Technical Operations activities to achieve maximum productivity and cost control.
• Track and analyze station performance.
• Order and secure required station supplies, process monthly invoices and manage local budget.
• Support investigations (as appropriate) into performance, safety, complaints, and other work-related issues.
• Interface with regulatory authorities, airport authorities, vendors, and local government to ensure regulatory compliance of Technical Operations activities.
• Maintain regular and prompt communication, including attending local meetings, town halls, RAP sessions, e-mail/voicemail follow-up, and incident reports.
• Maintain a high level of awareness of operational, financial, compliance, safety, and employee relations.
• Report status of operations, highlighting significant events to Senior leadership while providing direction to assigned station personnel to ensure divisional objectives are achieved.

What’s needed to succeed (Minimum Qualifications)

• Bachelor's degree or related experience.
• Electronic, mechanical, or related field.
• FAA Airframe & Powerplant License required.
• Minimum one year experience in a Supervisory role.
• Working knowledge of technical operations policies and procedures.
• Written and oral communication skills.
• Extensive knowledge of aircraft maintenance operations and applicable FAA regulations.
• Valid driver’s license.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications)

• Master's degree or related experience.
• Lean Six Sigma Certified Green Belt or Black Belt.
• Experience supervising a unionized workforce in Technical Operations division.
• Proficient in scheduling, eTA and performance management system to support front line employees and colleagues.
• Strong written and oral communication skills.
• Strong skills in conflict resolution and decision-making.
• Proficient in appropriate work group and office productivity software.
• Principles of project management.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.