Sr Analyst - Ops Product Delivery

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.  

Job Overview and Responsibilities

The Senior Analyst on the Ops Product Delivery Engagement Insights & Analytics team will support end-to-end change management across the Air Ops organization through a multi-phased insights strategy based on a continuous cycle of listening, interpreting, driving action and monitoring employee feedback. We are seeking creative, curious and driven individuals who enjoy tackling tough problems with data and insights.

This role requires a passion for employee engagement and continuous improvement, attention to detail, excellent analytical abilities, and strong business acumen. The senior analyst will have experience with extracting insights from large volumes of data and be able to clearly communicate findings and make recommendations to stakeholders responsible for strategic business decisions.    

• Engage with domain experts to understand business challenges, identify data-driven opportunities, and enhance decision-making and employee engagement.
• Extract, analyze and generate actionable insights from structured and unstructured data for ad hoc reporting and data analysis.
• Collaborate with internal teams to review feedback and insights, recommend changes for implementation, and action on those that deliver a positive, consistent, and seamless employee experience.
• Effectively manage active projects to help ensure that all engagements are delivered at or above stakeholder expectations. 
• Develop KPIs and maintain and report out on trending reports to track adoption metrics and change effectiveness to leadership and key business stakeholders.
• Facilitate process mapping, standardize processes and promote a culture of continuous improvement throughout the organization.
   

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 3+ years' experience in analytical role (analysis, information science, data visualization or another relevant quantitative field).
• 3+ years' experience in developing and fostering relationships with leaders across all levels.
• Excellent analytical aptitude including ability to develop sound insights across multiple data sources. 
• Initiative, self-motivation and a strong sense of urgency in delivering insights.
• Ability to prepare and present executive level presentations.
• Demonstrates curiosity, attention to detail and willingness to learn.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position

   

 

What will help you propel from the pack (Preferred Qualifications):

 

• Master's degree
• Prior experience in aviation industry or a strong understanding of airline operations.
• PROSCI or equivalent Change Management certification highly desirable.
• Six Sigma Green Belt
• Experience with PowerBI, Tableau, Spotfire or other data visualization tools.
• Experience with survey data development or design.

Equal Opportunity Employer
https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.