Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

Overview

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission ready aircraft at their Service Hub, including oversight of maintenance planning, execution and return to service at Service Hub locations. This will be accomplished through the various Internal Team Members and External Vendors who comprise the Service Hub onsite team. The Site Manager will develop close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Responsibilities

• Responsible for performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws & regulations.
• Partner & influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled & line maintenance, interior repair/restoration and cabin cleanliness & stocking.
• Oversee unscheduled & line maintenance, managing staff & suppliers at the Service Hub under the supervision of the NJA Director of Maintenance.
• Manage Service Hub Vendors and provide leadership that models the 20/20 Flight Plan while developing staff and vendors for improved performance.
• Maintain a local presence and accessibility for team members on all shifts.
• Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are being met; communicate changes and follow through with all levels in the organization.
• Deliver innovation to improve safety, service and financial targets as defined in NetJets' 20/20 Flight Plan or current organizational goals.
• Ensure significant business relationships with suppliers at the local level, working in conjunction with other NetJets' functions (e.g. Procurement).
• Ensure the Operation is informed and partners with various internal groups including Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, and Operations Scheduling.
• Perform other duties as assigned.

Note

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Aviation Management or Supply Chain and Logistics

Certifications and Licenses

FAA Airframe & Powerplant (A&P)

Years of Experience

10+ years of experience

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Focused on aircraft safety, quality and reliability; well versed in regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation).
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft.
• Adept at building strong, professional relationships to meet goals & objectives.
• Adept at developing a climate that fosters teamwork, personal growth and open communication.
• Critical thinker with demonstrated ability to develop & execute strategies that achieve company goals & supplier SLAs.
• Business acumen with understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies and local airport committees.
• Develops and utilizes positive relationships with FBO’s, vendors, airport operations and aviation neighbors to execute the mission and enhance the NetJets Brand.
• Strengthens the NetJets Brand by collaborating with maintenance providers both in and out of our network, customers, regulatory officials and employees; enforcing ethical business practices.
• Understands that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless Owner and flight crew experience each morning.
• Has an entrepreneurial spirit to develop their Service Hub as if they were the proprietor.
• Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites occasionally, attend training events and visiting other local airport and providers.
• NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish our mission.

Benefits

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar contributed through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support