Manager - Quality

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Overview

As a Quality Engineer Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineers. You’ll directly supervise onsite and offshore Quality engineering professionals and ensure they are managing and owning deliverables. In this role, you’ll have accountability governing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks. You’ll work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity.

Responsibilities

• Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress, and endurance tests with application development and non-functional teams.
• Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology.
• Develop and implement strategies to improve QE practices from pre to post deployment (i.e., gating criteria, in sprint test automation, tooling).
• Partner with application DevOps teams and build CICD pipeline for the sanity, integration, and regression tests in QA and Production environments.
• Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications.
• Research and resolve people and project issues; provide recommendations; escalate to senior management as needed.

Requirements/Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Information Technology, or similar.
• 4+ years of Quality Engineering experience with managing large enterprise programs.
• 3+ years of experience implementing Test Automation frameworks.
• 3+ years of experience in supporting release automation (CICD) and application performance testing.
• Willing and able to travel domestically/internationally (up to 10%).
• Listening, communication, partnership, and negotiation skills.
• Programming: Java, Selenium, and SQL.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What will help you propel from the pack (Preferred Qualifications):

• TMMI (Test Maturity Model Integration) Certification and/or knowledge.
• CSTE or any other Test Automation related certifications.
• Previous airline experience.
• Test Management Tools: TFS, Jira, Microsoft Test Management.
• Automation: Ready API, SOAPUI, Rest Assure, SeeTest or any others to automate APIs, UI, and Mobile applications.
• Understanding of cloud, distributed, microservice, mainframe, and desktop-based technology (AWS Preferred).
• Understanding and/or implementation of GenAI testing technologies.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.