Flight Ops SMS & QA Manager

Overview

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people, and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams, or working behind the scenes, you help create a travel experience that is safe, reliable, and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence, and one team. These values shape how we make decisions, support each other, and deliver for the people who count on us.

Support for Work, Life, and Travel

Frontier offers benefits, programs, and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies, and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental, and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time, and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services, and vendors
• This role is based in Denver, Colorado and sits on-site at the Frontier Headquarters
• Business casual dress options for eligible corporate and support roles

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams, and more.

We’re focused on delivering meaningful value by making travel more accessible, practical, and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable, and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

Responsibilities

Represents the Safety Department on behalf of the Flight Operations Division of Frontier Airlines Inc. Managing the collection and analysis of all safety-related Flight Operations data feeds such as FOQA, ASAP, Employee reporting, and internal audit findings. Proactively identify operational safety deficiencies and disseminates this information to the VP of Flight Operations and Director of Safety.

Essential Functions

• Oversee data collection processes on Airbus fleet in conjunction with Maintenance and Technical Services organization.
• Lead internal program audits per Part 5 SMS.
• Act as the Flight Operations Lead Auditor during IOSA renewals.
• SMS Data Analysis Group team lead.
• Coordinate and perform Safety Risk Management per Part 5 for Flight Operations.
• Perform root cause analysis and determine corrective action recommendations in response to adverse events or trends.
• Assist Flight Operations senior leadership conduct investigations on high-profile events to determine root cause and identify corrective actions.
• Provide data and root cause analysis on engineering events to Maintenance and Engineering organization.
• Evaluate new technologies to enhance safety programs within Flight Operations.
• Compile and present safety-related data summaries for use by senior leadership, regulators, pilots, and union officials.

Other Functions

• Coordinating with other airlines' Safety departments, governmental, and academic institutions regarding Safety.

Qualifications

• 5 years of experience in flight safety required.
• Bachelor's degree in aviation safety, or engineering-related field required. Master’s degree preferred.
• Must be capable of managing sensitive data responsibly.
• Experience with flight monitoring software and analysis preferred.
• SMS Experience preferred.
• Auditing Experience preferred.
• Project management experience preferred.
• Pilot, A&P, or Dispatch experience helpful.

Knowledge, Skills, and Abilities

• Knowledge in computer systems and programs including database management.
• Knowledge of aircraft systems, instrument flight, aviation terminology, and federal aviation regulations.
• Must be proficient in Microsoft Office Suite programs, including database, spreadsheet, and presentation programs.
• Ability to perform statistical analysis and audits.
• Proficient verbal, written, and presentation communication skills.

Equipment Operated

• Computer workstation and normal office equipment.

Work Environment

• Will need to travel occasionally to industry presentations and conferences.

Physical Effort

• Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

Supervision Received

General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Positions Supervised

None

Salary Range

$72,000 - $96,331

Application Information

Please note: this posting has a closing date of on or before 11/20/26.

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids, and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.