E-3 NATO AWACS Field Service Representative (Mid-Level and Senior) - Germany

Overview

Boeing Global Services (BGS) is seeking Field Service Representatives to provide technical support for the Final Lifetime Extension Program (FLEP) for NATO E‑3 AWACS, associated mission/ground systems, and the Facility for Interoperability Testing (MCTR / SIL / SDE) at Geilenkirchen Air Base, Germany.

This is an on-site, long-term assignment (up to 3 years) providing hands-on ISS (In Service Support), field engineering assistance, OJT, troubleshooting, and acceptance/test support for aircraft mission systems and ground systems (MPDS/DMPDS/IFGS/SIL/SDE).

Unlike most FSR roles responsible for supporting aircraft maintenance, this position primarily focuses on mission systems software and satellite communication, with prior hands-on system administration and SATCOM experience needed for success.

Working hours will nominally be 5 days a week (M-F), 8 hours per day. FSRs must be willing to work flexible hours and travel to various locations as required by the customer.

Responsibilities

Position responsibilities include (but are not limited to):

• Providing technical guidance in the normal operation and maintenance of E-3 NATO FLEP aircraft mission systems, ground systems, and support equipment.
• Supporting on-aircraft mission system hardware and software troubleshooting/reloads, as requested.
• Serving as on-site technical expert and field service lead for NATO FLEP aircraft and ground systems (Operational and Development Systems).
• Providing hands-on installation, configuration, and sustainment for Mission Computing OS/software loads, mission applications, simulation, DLGW/STG, DSU/RAID, OOM, NetApp, and IFGS/MPDS/DMPDS systems.
• Executing fault isolation, repair, replacement of FRUs, BIOS/CMOS troubleshooting, and checkout procedures for mission and ground subsystems.
• Supporting and managing DSU/RAID rebuilds and DSU hardware inspections.
• Configuring, validating, and testing DLGW and STG interfaces for Link‑11/Link‑16 and 1553 integration.
• Diagnosing and remediating Mission Computing integration issues.
• Troubleshooting NAS/OOM mount issues, NetApp/cluster issues, and offload script failures.
• Providing OJT and informal training for NATO maintenance and ground-system users; documenting lessons learned.
• Assisting with ATP/acceptance tests, configuration management, and providing input to technical publications.
• Supporting TCTO/field-level modifications and coordinating with off-site engineering on issues exceeding field authority.
• Capturing, packaging, and escalating forensic logs and evidence to engineering.
• Supporting COMSEC/HAIPE/DaR procedures as required.
• Participating in maintenance cross-talks, TIMs, LWG, and other program meetings.
• Mid-Level: Can perform the above tasks with little or general supervision.
• Senior Level: Serves as subject matter expert to management.

Requirements/Qualifications

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in avionics and aerospace systems troubleshooting.
• Ability to read, understand and interpret engineering drawings.
• 3+ years of experience with AEW&C or AWACS platforms.
• Current U.S. passport (expiration date past December 2027).
• Willingness to deploy/travel and relocate to various locations.

Preferred Qualifications (Desired Skills/Experience):

• 5+ years hands-on experience in NAS and systems management.
• 5+ years in Data Storage & Security, including RAID management.
• 5+ years maintaining COTS servers, virtualization, and server management.
• 5+ years in SATCOM operations troubleshooting.
• Prior hands-on experience on E-3 NATO FLEP, E-3 AWACS, or other AEWC platforms.
• Relevant certifications such as CompTIA A+, Network+, Security+, or CISSP.
• Experience using Boeing web-based Information Systems and familiarity with Aircraft Maintenance Manuals.
• Previous military experience or familiarity with military operation and maintenance procedures.

Ex-Pat Information

• Candidate must be able to obtain a work visa.
• Candidate must meet the cultural requirements of the country.
• Employment is contingent on satisfying all labor and immigration formalities.
• Offer contingent upon obtaining clearances from International Health Services and visa/work permit.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that includes competitive base pay and variable compensation opportunities.

Elements may include health insurance, retirement savings plans, and programs for paid/unpaid time off. The specific programs depend on eligibility factors such as geographic location and date of hire.

Summary pay range:

• Mid-Level (GEC6I3): $79,900 - $108,100
• Senior Level (GEC6I4): $96,900 - $131,100

Additional Information

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). The candidate selected will need to satisfy the Company's Conflict of Interest assessment process.

Boeing is a Drug Free Workplace, subject to testing when criteria are met.

Employer will not sponsor applicants for employment visa status.

This position must meet U.S. export control compliance requirements, requiring a "U.S. Person" as defined by 22 C.F.R. §120.62.

This is not a Safety Sensitive Position.

Relocation assistance is not a negotiable benefit for this position.

This position is contingent upon program award.

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