Customer Technical Manager - Switzerland

Customer Technical Manager - Switzerland

Unique Skills

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

Overview

Work on-site at the Jet Aviation Basel facility, serving as a primary Gulfstream representative and providing direct support to Gulfstream customers, aircraft operations, and maintenance activities.

Candidates should demonstrate a strong understanding of the Gulfstream product line, including aircraft systems, maintenance programs, and customer support resources across multiple aircraft platforms. The successful candidate must be available for international travel to support Gulfstream customers as required. The role requires flexibility to address customer concerns and support operational needs during weekends and holidays as necessary.

Education and Experience Requirements

• Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 10 years of related aircraft maintenance or operations experience.
• 3 years maintenance or operations experience with specific Gulfstream aircraft models (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200).
• Supervisory or Management experience required.
• A&P (FAA Airframe and Powerplant) license preferred.

Job Description

Position Purpose: The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.

Responsibilities

Principle Duties and Responsibilities: Essential Functions:

1. Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
2. Travel to Gulfstream/AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
3. Coordinate with Gulfstream/AWRF facilities or to remote locations to support complex Managed Programs and/or Reliability Enhancement events.
4. Tactical oversight of escalated customer issues, including coordination of complex maintenance projects and service center events.
5. Identify, develop, and implement programs that help prevent future aircraft downtime that meet Customer Support business priorities.
6. Responsible for resolving customer issues related to Gulfstream fleet aircraft maintenance, operations, and programs.
7. Provides coordination and communication with various Customer Support and Production areas.
8. Lead or participate as a member of a team in special teams, special fleet campaigns, regional calls, and other customer-centric forums.
9. Acts as a Regional Customer Support Manager responsible for resolving customer issues.
10. Administering Customer Satisfaction and/or advocating warranty coverage for escalated customer events.
11. Provide written and verbal responses to all levels of customer organization.
12. Provide remote Technical Operations support when not supporting complex AOG events.
13. Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs).

Other Requirements

• Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals, and aircraft maintenance records systems.
• Experience in project management and team performance.
• Understanding of PC and Mainframe computer applications, including Microsoft Office.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

• Requisition Number: 235377
• Posting Type: Internal-External
• Department: J5726-Operator Support SAV
• Category: Service Center
• Percentage of Travel: Up to 50%
• Shift: First
• Employment Type: Full-time
• Salary Grade: E8
• Number of Openings: 2
• Posting End Date: 09/03/2026