Technical Operations Systems Specialist II - Mid Cabin Mechanical Systems

Unique Skills

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

Experience on Gulfstream mid-cabin fleet of aircraft is preferred (Astra, G100, G150, G200 and G280). Preferred experience in one or more of the following systems:

• Landing gear
• Brakes
• Flight controls
• Nosewheel steering
• Hydraulics
• Engines, APUs and their directly related subsystems including, but not limited to, FADEC/EEC, thrust reverser, bleed air/air-conditioning
• Fire protection
• Rain and ice protection
• Crew and passenger oxygen

This position is for first shift (M-T) 4x10 hour shifts.

Education and Experience Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience. 5 years aircraft related maintenance and operations experience is required. An A&P license, EASA B1/B2 FlightSafety Master Technician and four (4) additional years related aircraft experience may offset the degree.

Position Purpose: The Technical Operations Specialist II is the primary point of contact for internal and external customers and represents Gulfstream's Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceives, develops, tests, and evaluates new ways to improve the technical support effort.

Job Description

Principle Duties and Responsibilities: Essential Functions:

1. Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.
2. Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
3. Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).
4. Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
5. Reviews, investigates, and responds as required to correspondence received from Gulfstream operators and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.
6. Develops, prepares, and updates new and existing troubleshooting procedures and processes for Gulfstream aircraft. Coordinates the development and evaluation of test equipment for use on Gulfstream aircraft.
7. Determines priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.
8. Initiates and prepares customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.
9. Uses Lean methodology to identify and implement improvements to internal processes that will improve group efficiency and increase effectiveness.
10. Reinforces customer satisfaction, identifies areas of customer frustration, and resolves issues while being an advocate for the customer.

Perform other duties as assigned.

Other Requirements:

1. A good understanding of PC and mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Word) is a plus.
2. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
3. Airframe and Powerplant license is preferred.

This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235196

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 09/29/2026