Supervisor - Training Service Center

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job Overview and Responsibilities
 

Supervises the team responsible for pilot hotel reservations, producing pilot badges, configuring/troubleshooting EFB iPads, fingerprinting, and visa applications for pilots. Supervises SIDA badge signatories and provides customer service for internal employees. Supervises a team of 6, providing coaching, counseling, mentoring, training and career development for direct reports. Provides support to Flight Operations, Flight Training, and the FTC Campus.  Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays

 

• Supervises and coordinates onboarding new-hire pilot classes including fingerprinting, I9 form processing and configuration of iPad
• Provide corporate badging for pilots and new hires across the Flight Ops system
• iPad support services for pilots including troubleshooting, configuration, replacement, and inventory management
• Supervises hotel assignments for line pilots coming in for training
• Miscellaneous administrative duties including Pilot Records, TTP forms, fingerprinting, shipping, supply ordering and customer service
• Customer service and record keeping related to Chinese visa applications and passport handling
   

 

 

 

What’s needed to succeed (Minimum Qualifications):

 

• Associate degree or 2 years of relevant work experience
• 3+ years of related experience
• Time management; adaptability; organization skills; ability to work under time constraints
• Excellent verbal and written communications skills, organizational abilities 
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

 

• Bachelor's degree or 4 years of relevant work experience
• Management/leadership experience
• Previous customer service experience
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security. 

Equal Opportunity Employer
https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.