Senior Analyst - Aircraft Health Monitoring

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

The Aircraft Health Monitoring (AHM) team plays a vital role in improving the on-time and completion performance of United's network by turning unexpected aircraft system failures into scheduled maintenance. The Senior Analyst provides troubleshooting expertise and guidance to field technicians on complex aircraft issues by:

• Responding to fault messages, researching and analyzing sensor data, and/or maintenance log page history for United's mainline fleet of Boeing and Airbus aircraft.
• Leveraging OEM, third party, and United software to create maintenance work orders and develop fix-plans that resolve aircraft defects before they occur.
• Interfacing with maintenance technicians for chronic and in-depth troubleshooting and system recovery.
• Managing systems and actioning any alerts with the intent of taking maintenance program credit once the Integrated Aircraft Health Management (IAHM) program is implemented.

Key responsibilities include:

• Responsible for day-to-day identification, management, and execution of aircraft readiness status through continuous evaluation of condition monitoring and predictive maintenance alerting, system operational trends, and repair needs.
• Manage systems and parameters approved for IAHM to make aircraft airworthiness determinations that provide economic efficiencies while maintaining or enhancing operational safety.
• Assist Station Maintenance Technicians (either direct or remote) by creating in-depth, accurate, and complete troubleshooting work orders, detailing repair plans by securing resources, including maintenance manuals, parts, tooling, ground time, and labor hours required.
• Liaison with Tactical Fleet Managers, Line Maintenance Stations, Maintenance Control, Line Planning, and leadership teams on daily operational calls to ensure a solid recovery plan is in place for high priority, critical aircraft system operation prior to incurring a service interruption.
• Monitor the operational lifecycle of AHM log pages and communicate findings to AHM team, Predictive Maintenance Engineers, and Reliability Engineers on top causes of mechanical delays and cancellations for each fleet type to identify new predictive model opportunities.
• Track corrective actions performed by line maintenance on AHM work orders for final fix or recommend further troubleshooting requirements.
• Routinely audit AHM work orders to identify when alerting criteria or work order adjustments should be made to improve operational reliability of United’s fleets.
• Responsible for training and oversight of new AHM team members on best practices in researching, utilizing, and leveraging OEM, Third Party, and United internally developed alerting data and trending software applications.

What’s Needed to Succeed (Minimum Qualifications)

• Airframe and Powerplant License or bachelor’s degree in mechanical engineering, Aerospace Engineering, or another technical field.
• 5+ years in Aircraft Maintenance.
• Aircraft systems maintenance experience.
• Strong knowledge of United Aircraft manuals systems.
• Ability to read wiring diagrams and aircraft system schematics.
• Background in Microsoft Office applications: Word, Excel, PowerPoint, Teams.
• Oral and written communication skills.
• Ability to work alone without supervision and in groups.
• Time management skills.
• Ability to work all shifts (Days or Nights), 12hr days, weekdays, weekends, and Holidays.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

What Will Help You Propel from the Pack (Preferred Qualifications)

• Training/knowledge base on one or more of United’s fleet types.
• Aircraft systems and avionics experience.
• Airframe and Powerplant License.
• Aviation tech support or maintenance supervisory experience.
• Broad knowledge of aircraft maintenance operations.
• Experience in diagnosing aircraft systems defects.
• Expertise in aircraft systems on United Boeing and Airbus fleets.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.