MDW Site Manager, Service Hub Operations & Aircraft Maintenance (NJUS)

Overview

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Site Manager, Service Hub Operations & Aircraft Maintenance will have direct responsibility for delivering mission-ready aircraft at their Service Hub, including oversight of maintenance planning, execution, and return to service at Service Hub locations. This will be accomplished through the various Internal Team Members and External Vendors who comprise the Service Hub onsite team. The Site Manager will develop close partnerships with NetJets Return to Service Specialists, Service Hub Supply Chain Coordinators, and Service Representatives.

Responsibilities

• Responsible for the performance of multiple teams and suppliers who deliver Mission Ready aircraft for use by the operation, in compliance with all goals, SLAs, laws, and regulations.
• Partner and influence the MRO supply chain's achievement of SLAs and performance goals for unscheduled and line maintenance, interior repair/restoration, and cabin cleanliness and stocking.
• Oversee unscheduled and line maintenance, managing staff and suppliers at the Service Hub.
• Provide leadership that models the 20/20 Flight Plan and helps develop staff and vendors for improved performance within their role.
• Monitor and analyze performance metrics and other data daily to ensure business goals and supplier SLAs are being met.
• Adjust plans as necessary in areas of underperformance, communicate changes, and follow through with all levels in the organization.
• Ensure continuous improvement in safety, service, and financial targets as defined in NetJets' 20/20 Flight Plan or current organizational goals.
• Maintain significant business relationships with suppliers at the local level, working in conjunction with other NetJets functions (e.g., Procurement).
• Inform and partner with the Maintenance Control Center, Line Planning Group, Quality Control, Quality Assurance, Maintenance Training, as well as Operations Scheduling.
• Perform other duties as assigned.

Education

Bachelor's in Aviation Management or Supply Chain and Logistics.

Certifications and Licenses

FAA Airframe & Powerplant (A&P).

Years of Experience

10+ years of experience.

Core Competencies

• Service-Oriented
• Curiosity
• Collaboration
• Adaptability
• Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Focused on aircraft safety, quality, and reliability; well versed in the regulatory requirements associated with operating a large fleet of aircraft (preferably in a Part 135 operation).
• In-depth understanding of business aviation and aircraft maintenance supply chains with recent field maintenance experience supporting business jet aircraft.
• Adept at building strong, professional relationships to meet goals and objectives.
• Adept at developing a climate that fosters teamwork, personal growth, and open communication.
• Critical thinker with demonstrated ability to develop and execute strategies that achieve company goals and supplier SLAs.
• Business acumen with an understanding of performance metrics and executing plans to improve those metrics in coordination with the Regional Director.
• Maintain quality service by establishing and enforcing organizational standards.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies and local airport committees.
• Develop and utilize positive relationships with FBOs, vendors, airport operations, and aviation neighbors to execute the mission and enhance the NetJets brand.
• Strengthen the NetJets brand by collaborating with maintenance providers, customers, regulatory officials, and employees; enforcing ethical business practices.
• Understand that a “Mission Ready” aircraft is one that is properly stocked, cleaned/detailed, on its launch spot with all maintenance complete and MEL/deferrals cleared for a seamless experience each morning.
• Have an entrepreneurial spirit to develop their Service Hub as if they were the proprietor.
• Ability to travel on an "as necessary" basis to assist other Regional Service Hub Sites, attend training events, and visit other local airports and providers.
• NetJets operates 24/7/365 and all employees are expected to work the shift necessary to accomplish our mission.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVE WELL — a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support