Field Service Technician II

Responsibilities

• Perform expert-level maintenance and repairs on complex aerospace and defense systems.
• Independently manage field service projects, ensuring timely and accurate completion.
• Diagnose and resolve the most challenging technical issues.
• Lead and mentor junior and mid-level technicians, providing technical guidance and support.
• Develop and deliver advanced training programs for customers and internal teams.
• Maintain accurate and detailed records of all field activities and equipment status.
• Ensure strict compliance with safety standards and industry regulations.
• Oversee inventory management for spare parts and tools.
• Generate comprehensive technical reports and present findings to stakeholders.
• Travel extensively to customer sites, potentially including international locations.

Qualifications You Must Have

• High school diploma or GED equivalent.
• 3+ years of experience as a technician or in a related field.
• Higher level relevant degree may substitute for experience.
• Ability to understand and interpret basic technical schematics, diagrams, blueprints, manuals, and/or publications.
• Progressive experience using troubleshooting techniques.
• Thorough understanding of electrical wiring concepts.
• Ability to frequently travel outside the continental US, typically for extended periods of time.

Qualifications We Prefer

• Associate's degree in a related field of study.
• Experience with FCC or FCC General Radio Operator License (GROL).
• Prior experience with Security+, Network+, Cisco Certified Network Associate (CCNA), and/or A+.
• Basic understanding of Spectrometer, Oscilloscope, and/or Pitot Static equipment gauges.
• Background in the Aerospace and Defense Industry, the US Department of Defense, or US Military.
• Experience in leading technical teams or projects.
• Strong presentation and communication skills.

Essential Functions

• Ability to lift up to 50 lbs regularly.
• Ability to stand and walk for extended periods during the work shift.
• Hand and finger dexterity to work with small mechanical components and tools.
• Ability to work in a noisy environment with potential exposure to hazardous materials.
• Ability to travel frequently to customer locations, sometimes on short notice.
• Ability to work in a combination of office and field environments.
• Ability to read detailed technical manuals, schematics, and computer screens.
• Ability to inspect and troubleshoot equipment and systems accurately.
• Ability to hear and understand spoken communication in noisy environments, such as industrial sites or construction areas.
• Ability to detect auditory signals from machinery or equipment, which may indicate issues.
• Ability to navigate various work environments, including climbing ladders, crawling in confined spaces, and working at heights.
• Ability to drive or operate a vehicle for frequent travel to customer locations.
• High level of accuracy and attention to detail in all tasks, including repairs, installations, and maintenance.
• Ability to follow detailed instructions and adhere to safety protocols.
• Strong awareness of safety protocols and ability to adhere to safety guidelines in potentially hazardous environments.
• Ability to identify and mitigate potential safety hazards.