Falcon, Project Manager

Overview

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

Responsibilities

This position requires a well-rounded knowledge of business aviation maintenance, avionics, and modifications. This includes customer contact and support as well as interface with department managers as primary functions. Daily responsibilities include:

• Assisting with work order processing.
• Coordination with the customer on squawk approval.
• Deposit processing and closing WOs.
• Managing multiple projects.
• Coordination of large projects and customer support.

You will be ESSENTIAL to many FUNCTIONS including:

• Dedication to the projects assigned, working as necessary to make sure each customer leaves impressed.
• Pre-arrival coordination of assigned customer projects and arrival de-brief coordination.
• Planning and coordinating overview of aircraft work flow, providing schedule calendars as necessary depending on work scope.
• Assistance with any department if problems arise.
• Central point of contact for customers and West Star personnel.
• Working independently on projects and coordinating multiple projects as assigned.
• Working with customers in project management, pricing, and customer support roles.
• Assisting as necessary with Sales and Contracts Departments for assigned aircraft.
• Post-departure follow up with customers.
• Effectively and clearly communicating in English (i.e., speak, write, read).
• Performing any other job-related duties as assigned by management.

Requirements/Qualifications

Your Education:

• A High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Experience:

• 5-10 years prior experience in business aviation MRO activities preferred.
• General experience with FAA paperwork, work order and billing processes required.
• Extensive customer contact and customer service experience is required.

Your Initiative: We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills, and follow all company/FAA safety rules and guidelines.

Your Sense of Responsibility:

• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during performance of duties.
• Maintain customer oriented work habits.
• Direct the work and flow of multiple projects.
• Assist in completion of work orders, FAA paperwork, and billing items.
• Some travel may be required.

Physical and Mental Requirements

Physical Requirements:

• Lifting up to 50 lbs.
• Routine walking, bending, squatting, sitting and use of stairs.
• Routine or repetitive physical motion with arms and hands.
• Basic personal computer operations.

Mental Requirements:

• Work with others in a professional manner.
• Prioritize workload.
• Coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Supervision

Work with minimal supervision. Work with other project managers coordinating projects in a cooperative manner.

Working Conditions

The majority of work will be accomplished in an office environment, with some work in a hangar environment which can include varied temperatures from very hot to very cold. Some varied positions will be in and around aircraft.

Equipment Used

Personal computer.