ABX Out of Service Manager (Weekends)

Overview

Based at our primary CVG Hub, the Out of Service (OOS) Manager directs, coordinates, and expedites the recovery of aircraft that have been forced out of active service due to unscheduled maintenance events or Aircraft on Ground (AOG) status. This high-impact leadership role is directly responsible for operational oversight across both the DHL and Amazon ramps at CVG, while simultaneously commanding global outbase recoveries. The OOS Manager orchestrates parts routing, executes third-party vendor management, and strategically deploys ABX technicians from the hub to outstations to aggressively resolve remote AOG events.

Responsibilities

• Manage out-of-service events on both Amazon/DHL ramps.
• This position will be expected to work F/S/S 3/13 Schedule.
• Establish realistic but aggressive Estimated Times of Return to Service (RTS) and continuously update Maintenance control throughout the AOG event.
• Liaise with external entities, including Engineering, Vendors, and all assigned parties.
• Align all assigned parties on DHL/Amazon Ramp—from line mechanics, ABX Supervision, ABX Vendors—to ensure a unified, safe, and efficient repair plan to return aircraft to service.

Supervisory Responsibilities

• This role manages and oversees CVG line maintenance operations to ensure efficiency.
• Provide operational oversight and direction to CVG station Supervisors, lead mechanics, ABX mechanics, and third-party MRO vendors.
• Maintain cross-facility operational awareness to effectively dispatch badged personnel across both the Amazon and DHL nodes based on fleet crisis demands.

Qualifications

Requirements

• Aviation Experience: Minimum of ten (10) years of progressive, hands-on experience in aircraft maintenance operations.
• Leadership Scope: Minimum of seven (7) years of formal supervisory or managerial experience specifically within an aircraft Heavy Maintenance or line maintenance environment.
• Licensure: Must hold a valid, current FAA Airframe and Powerplant (A&P) License.
• Technical Proficiencies: Highly proficient with Microsoft Office Suite (specifically Excel and Word), Netline OPS plus, and MXI.
• Operational Capabilities: Proven ability to work highly flexible work hours (including nights, weekends, and holidays) and operate independently. Must demonstrate strong organizational, interpersonal communication, and decisive problem-solving skills under high-stress conditions.
• High School Diploma or GED.

Preferred Skills

• Associate or bachelor’s degree in business administration or related discipline.
• Fleet Type Certification: Boeing 767 and/or Airbus A330 General Familiarization (Gen Fam) training certificates.
• Line Maintenance: Seven (7) or more years of dedicated line maintenance environment experience.
• 10+ years of management experience specifically within Line Maintenance and AOG environments.